Ownership and References

This website ‘fairytalebridal.co.uk’ is the online shopping portal for ‘fairytalebride.co.uk’ and as such all references in policies and terms & conditions cited in the text of either website refer to the other and vice versa!

‘fairytalebridal.co.uk’ is owned by Fairytale Bride 17 Market Hill Coggeshall Colchester Essex CO61TS Telephone 01376 743121. Please contact us for any further information. e&oe.

Privacy & Cookies Policy.

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of cookies.

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards. We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal information

Whilst using our website and/or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to Fairytale Bride contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at hello@fairytalebride.co.uk.

Information collection and use.

How do we collect information?

Fairytalebride collects information in two possible ways:

When you directly give it to us (“Directly Provided Data”) When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

When you give us permission to obtain from other accounts (“User Authorised Data”) Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

Fairytale Bride will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide our services to you.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

Registration forms

Fairytalebride will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data.

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to Fairytalebridal.co.uk by requesting this information from us via email, please contact us at hello@fairytalebride.co.uk. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

You can also contact us by the same method to change, correct, or delete your personal information controlled by Fairytalebride regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.

You are also free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam). You can always feel free to update us on your details at any point by again contacting us at hello@fairytalebride.co.uk. You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us. You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at hello@fairytalebride.co.uk.

Links to other websites.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Update.

Fairytale Bride may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

Fairytale Bride Ordering Instructions
Terms of Sale & Terms & Conditions.

You are purchasing a specially made to order wedding dress based on your measurements that you will supply to us.
Standard delivery times from the date of purchase to your dress being delivered to your address is 14 – 16 weeks.
Alterations are not available and so not included in the price. You are most likely to need a couple of minor alteration appointments which you will have to arrange in your own locality so best allow another 4-6 weeks in addition to the delivery time.

Please email us separately the following information (hello@fairytalebride.co.uk)

Brides name.
Name and full delivery address.
Your address must be the same as the registered payment card address.

The date of your wedding.

Dress colour required.

Your measurements.

All measurements to be CLEARLY MARKED CM’S or INCHES

Bust (around the fullest part)

Waist

Hips (the fullest part around hips, thighs and bottom)

Nape to floor (top of spine to the floor)

Please note.
All dress lengths are 60”
Extra length charges are £50.00

If extra length is needed please specify how many inches longer when ordering.

Wedding dress sizes range from 6 – 20 at standard price
A surcharge of 15% is added to all sizes 22 -36

A size chart and guidelines are available. See additional information.

Fairytale Bride cannot accept responsibility for inaccurate measuring taken by a client remotely.

Care instructions:

Please take care of your new handmade garments by handling properly.
They are dry clean only. On receipt of your dress you should immediately hang it up to allow creases to minimize. Any remaining creases should be removed by steaming using the services of a professional dry cleaners.

Shipping:

All wedding dresses are sent using an insured courier and tracking details will be provided. All dresses are carefully wrapped and packed in boxes for their journey.  Alternatively your order can be collected in person.

Returns:

All made to order garments are non returnable, non exchangeable and non refundable.
All dress sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit, or colour, cancellation of event or any other reason. Our return policy is very strict and it is your responsibility to understand and abide by this policy and by placing an order, you accept these terms and conditions.

We reserve the right to make changes to the website and its contents without prior notice.

Fairytale Bride strives for accuracy in all item descriptions, pictures and availability, links, pricing and any other item-related information contained in or referenced on our website, but due to typographical, human error, incorrect or updated information we cannot guarantee all item-related information is entirely accurate, complete or current and Fairytale Bride cannot accept responsibility for these errors. In the event of an error, Fairytale Bride reserves the right to refuse or cancel any orders placed for these items and immediately correct and/ or remove the information. Orders placed for items with incorrect or inaccurate information may not be honoured and may be refused or cancelled regardless of confirmation. If payment has been made, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.